Frequently Asked Questions
What are the benefits of Chimney Trail Health?
Imagine a world where you knew in your core that you were equipped to endure whatever challenge life throws your way. Chimney Trail Health was designed to give you that peace of mind. Chimney Trail exists to help you build resilience and emotional durability. We do this with Cognitive Behavioral Therapy training activities which have been vetted by qualified psychologists. Your course of training (we call them Waypoint Kits) includes five kits which guide you through a self-led CBT activity. Last but not least, you are joining a community. It takes a village and you have one here at Chimney Trail.
How much will I save if I buy a complete Waypoint Set?
It's like getting five Waypoint Kits for the price of four. Chimney Trail Waypoint Kits are ideally sold as a complete set as that is the best way to overcome all ten cognitive distortions. There are five Waypoint Kits in all, mailed to you at the start of each new season. The cost plus shipping and applicable taxes starts you on your journey. Each kit is valued at over $100. We can't MAKE you or those you care about mentally strong. Truthfully, only you can do that. But, for about what it costs to go to Starbucks once a week, we can teach you how and be with you every step of the way.
How does my purchase help the community?
We are facing a clear and present crisis when it comes to our collective mental health. The combination of having to hunker down to withstand the worst shocks of COVID, social media giants creating applications to specifically arrest our attention, and important social organizations experiencing bankruptcy and record low levels of participation; we have a DUTY to step in. Chimney Trail is one tiny part of the arsenal of intervention we deserve. If you find a better way to address this pending crisis, call us on the phone and we'll start working on that instead. In the meantime, this humble CBT training curriculum is the most scientifically vetted answer available. We introduce fun, resilience-building activities, all centered on outdoor play regardless of age. The unscripted nature of wilderness spaces coupled with the process of planning, discussing, doing, and revisiting the memory of a shared adventure is like giving yourself armor against anxiety and depression. It's not a panacea...but, it's pretty darn close. These connections to each other and wilderness spaces make us human. Without them, of course we're lost. Let's get back to basics. Start with yourself! Community benefit is a natural, happy outcome. And yes...Chimney Trail as a company also gives back to selected charitable organizations specializing in the support of military and mental healthcare research.
Adventure & Waypoint Questions
For what ages are your Waypoint Kits suitable?
Our content is designed for people of all ages. The research is in! We’d all benefit from learning and internalizing the lessons found in Cognitive Behavioral Therapy.
Do you have Waypoint Kits for kids?
Every Waypoint Kit is for every one of us! These kits can be used by ANYONE. Not only can they be used by kids, each kit is reviewed by leading childhood development experts to guarantee the clinical viability of the program. It's never too early to build wellness in the great outdoors.
How much does shipping cost?
Shipping is calculated on a case-by-case basis depending on your shipping address.
Do you ship to my state?
We ship to all lower 48 states. If you live somewhere else, send an email to email@example.com and we'll figure out how to make it work!
Do you ship internationally?
We ship to US FPO and APO addresses but otherwise not normally. But, it's not impossible. Let us know what you'd like to see at firstname.lastname@example.org and we'll try to find a way to ship to you.
When will you ship my order?
Our orders ship at the start of each new season. Winter, spring, summer, and fall. Whenever you buy a complete five-Waypoint Kit series, we’ll launch your intro kit and will get you on our shipping schedule.
When will I receive my order?
You will receive your initial Waypoint Kit shortly after you place your order. Subsequent kits will coincide with planned seasonal shipments in March, July, October, and December.
Can you ship to a P.O. box?
Yes! We do ship to P.O. boxes.
Can you ship to an FPO or APO so I can send a gift to my family serving overseas?
100%. Our favorite type of shipment!
I made a mistake on my shipping address. How do I correct this?
No problem at all. You can update your shipping address anytime by logging into your personal account. If you have difficulty please click the "Support" button that floats around our page and a Chimney Trail guide will give you a hand. If it's outside of business hours, please feel free to send an e-mail to email@example.com. We'll take care of you.
Returns & Exchanges
I ordered the wrong item. What do I do?
Please contact us at firstname.lastname@example.org. We will fix it for you. If we can't, we'll refund your purchase.
I received the wrong item. Help!
If you get the wrong item, that's our bad. We'll fix it and give you a discount on your next purchase. Please contact us as soon as you can at email@example.com